FAQs

Are your products genuine?

We buy branded stock to sell on as a retailer. If you ever receive something you believe isn't right, contact us with your order number and photos and we will investigate and refund you.

Do you ship outside the UK?

Available destinations and costs are shown at checkout. Enter your address and you'll see whether we can ship to you before you pay.

An item I want is out of stock. Will it come back?

Usually, yes. We leave out-of-stock items listed so you can see they're part of our range. Message us and we'll let you know when we're expecting more.

How do I know which products suit my skin?

Check the ingredients against anything you already know irritates your skin, and start with one new product at a time so you can tell what's working. If you're unsure, a pharmacist can advise. We're a retailer, not a clinic, so we can't give medical or dermatological advice.

Do I need to patch test?

Yes, we'd strongly recommend it — especially with actives like vitamin C, kojic acid, retinol or acid exfoliants. Apply a small amount to your inner arm and leave it 24 hours before using it more widely.

Do these products make skin more sensitive to the sun?

Many brightening and exfoliating ingredients do. Wear a daily SPF while you're using them, and reapply it if you're out in strong sun.

How do I contact you?

Use our contact page and we'll get back to you as soon as we can.