Returns & Refunds

We want you to be happy with your order. This page explains your rights and how to return something.

Your right to cancel

Under the UK Consumer Contracts Regulations you have 14 days from receiving your order to tell us you'd like to cancel it, and a further 14 days from that notice to send the goods back. You don't need to give a reason.

Condition of returns

For hygiene reasons, cosmetics and skincare must be returned unopened and unused with any seal intact. We can't accept returns on items that have been opened or used unless the product is faulty or was described incorrectly.

Faulty or incorrect items

If a product arrives damaged, faulty, or isn't what you ordered, contact us with your order number and a photo. We'll arrange a replacement or a full refund including the original delivery cost, and we'll cover the return postage.

Refunds

Once we receive and check your return we'll refund the original payment method. Refunds are processed within 14 days of us receiving the goods, though your bank may take a few days longer to show it.

Return postage

For change-of-mind returns you pay the return postage. We recommend a tracked service, as we can only refund goods that reach us.

Starting a return

Email us via our contact page with your order number and what you'd like to return, and we'll send you the return address and instructions.